•
Treat ALL residents with dignity and respect
at all times and in all settings.
•
Include
evening meetings for issues that impact all residents (e.g., ADT orientation).
•
Ensure Rules and Regulations are evenly and
consistently enforced.
•
Ensure
“follow up” items are included in minutes and report on them at next Open Board
meeting.
•
Allow
renters to be on committees.
•
Provide
customer service and conflict resolution training to all full-time management
and office employees.
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